P U R C H A S I N G

I N F O R M A T IO N

SHIPPING

Pieces are wrapped to ensure they arrive safely. I try and use packaging that is home compostable, I often wrap in woollen felt. Please let me know if they are gifts and I am happy to write a card. You will receive an email with confirmation and a tracking number once your order has been dispatched. Please allow 5 days for orders to be dispatched.

Shipping is currently only available within New Zealand. Nationwide Flat Rate $13. 

My studio is in Auckland central so if shipping is local I am happy to hand deliver and will refund shipping rates.

Contact me if you live outside NZ and wish to make an order and we can work out shipping.

RETURNS

Please know before purchasing that there are no refunds given unless there is a breakage in transit. In the unfortunate event that your item is broken in transit, please send me a photograph of the damage within 24 hours of receiving the package and I will refund or exchange the piece.  If you have any questions at all please don’t hesitate to get in touch with me.

CARE

Pottery lasts longer if hand washed gently. Each piece is slab built or press moulded by hand so the imperfections, finger prints and irregularities in each piece are intrinsic to their nature.